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My Account
How do I create an account?
  • (1) Click the Register / Login link at the top right side of our site.
  • (2) Click the REGISTER button to set up your account.


  • Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
    How do I edit information?
    Click the My Account link at the top right hand side of our site to edit your account information.
    I forgot my password.
    Click the Register / Login link at the top right hand side of our site. Under the login box you'll see a link that says Forgot your password? That link will send an email to you with your password.
    Buyer's Guide
    How do I find my products?
    To find the product(s) you're looking for, you may
  • (1) use the quick search drop-down menu of our website to find your projector / TV Lamp / Battery Grip model no.
  • (2) use the quick search drop-down menu of our website to find your projector / TV Lamp / Battery Grip original PN.
  • (3) type a keyword, model no or PN into the SEARCH box directly.

  • If you have any trouble locating a product, feel free to click the Contact US for assistance.
    What are my payment choices?
    Hmhlamps does not accept order or payment by phone. You must place your order and checkout online.

    During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
    How much is my shipping?
    Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

    Please Note: Shipping and handling are non-refundable.
    When will my order ship and what are my shipping charges?
    Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order after we receive payment from you.
    When will my credit card be charged?
    Your credit card will be charged at the time of our approval.
    Do you ship to the country outside of Canada?
    Unfortunately we can only ship to Canada at this time.
    Can you ship to a different address than my shipping address?
    Yes, we are able to ship to an address other than your billing address. However, we do require an authorization, so that we can help cut down on fraudulent usage of credit cards that is currently so prevalent on the internet. This one step helps us cut down on fraud, keeps our costs down, and enables us to provide our customers with the lowest price possible. The procedure is done strictly to protect consumers, as well as ourselves as a merchant. We realize that this policy may be slightly inconvenient, however it enables us to provide you with the best possible price. We hope you understand our position and thank you for your cooperation! Here are the authorization procedures that we accept:

    Send a Fax Authorization containing the following items:

  • (1) Copy of the front and back of credit card.
  • (2) Copy of a photo ID.
  • (3) A statement reading "I authorize Hmhlamps to ship my order to the following (shipping) address, followed by the account address.
  • (4) A handwritten signature.
  • When will my order ship?
    Please see each individual item page for more information on the availability of each item. You will receive a shipment confirmation when your order has been shipped. Tracking information will be sent within 24-48 hours of shipment or when the item(s) become available.
    Corp, Edu & Gov
    For Corp, Edu & Gov customers:
    Yes, we gladly accept Corp, Edu & Gov purchase orders. To place your order please follow these steps:

    1. If you have any purchase order, feel free to click the Contact US for assistance.

    2. The purchase order must be your official form and must be signed.

    3. Please include your purchase officer name and contact email address.

    4. We will ship the goods and invoice you. Invoice is due upon receipt. Please pay promptly.

    Note: We will create an account for you in our system. Your order will be entered into our system. And our system will automatically email you the order confirmation, status and shipping tracking number.
    My Order
    How do I check my order status or track my order?
    Click the My Account link at the top right hand side of our site to check your orders status.
    When will my backorder arrive?
    Backordered items that are not available at the time your order is ready to ship. These items will ship to you as soon as our suppliers have them available.
    I have a question on my charges.
    Click the My Account link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please Contact US for further assistance.
    I need a copy of my receipt/invoice.
    Click the My Account link at the top right hand side of our site to print invoices.
    My order never arrived / An item is missing from my shipment / My product is missing parts.
    Click the My Account link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please Contact US for assistance.
    Lamp Knowledge Base
    Protect Yourself When Shopping For Lamps Online
    Buying Projector Lamps on the Web - What You Need to Know

    Hmhlamps has been a supplier of replacement projector and TV lamps to the U.S. for over 20 years, and for the first time, we are entering the Canadian market. Recently, online shopping has allowed people to search for projector lamps and compare lamp prices across a variety of US stores, but it is important to know exactly what you are comparing. We have written this section to help explain the difference between quality replacement bulbs, bare bulbs, original and compatible (copy) lamps and how to identify suspicious projector lamp labelling.
    What are compatible projector lamps?
    One of the main areas of confusion, when buying a replacement projector lamp, is over the authenticity of the lamp and how to tell whether the lamp is genuine or not. Recent changes in the projector and TV lamp market, in the last few years, allow you to have a number of different options available to you, when it is time to replace your DLP television or multimedia projector lamp. You can now choose between a projector lamp made by the original manufacturer, or a cost effective lamp that is compatible with original manufacturers’ lamps from Hmhlamps. We will help you differentiate between the trusted compatible lamp bulbs available from Hmhlamps and the counterfeit options represented by our competitors. We are dedicated in helping you avoid buying an inferior, counterfeit, or incompatible lamp for your projector or TV.
    Lamp Installation Tips
    Tips On How To Install Your Projector Lamp

    Projector and TV lamps are generally quite easy to install into your equipment, but in case you would like some more information about how to replace your projector's lamp, our lamp technicians have put together this information for your reference. Please use this information as a basic guide for most projectors.
    Installing a projector lamp (lamp with housing)
    It is well known that a majority of multimedia projectors have replaceable lamps that can be easily replaced in case they stop functioning.

    The right moment to change a lamp is determined by the deterioration of image quality such as decrease of brightness or color fading. Some projectors have a light indicator for lamp replacement.

    Replacing a lamp is simple and can be performed in a few steps using the following instructions:
  • (1) Make sure that your power switch is off and that the power cord is unplugged from the electrical socket. It is also wise to unplug any other cables and label them in order to restore them in the right way once the lamp is replaced.
  • (2) In order to see the lamp, remove the access handle on the outside cover. You may need to use a screwdriver.
  • (3) Pull out the used lamp and clean the relevant parts using micro fiber products and not paper. Please note that in some projectors a small inside filter should also be replaced.
  • (4) Insert the new lamp into the projector carefully avoiding touching the glass of the lamp itself. Touching the lamp will deposit skin oil that will likely damage any new lamp during use.
  • (5) Reassemble the access panel, reconnect the cables and power up the projector.
  • Refurbishment Dangers
    The Dangers of Refurbishing a Projector Lamp Bulb

    You may have heard about projector lamp or bulb refurbishment. Although on the surface this can appear a cheap way to replace your projector's lamp, you should be aware of the dangers of doing this. Hmhlamps Canada strongly advises against projector or TV lamp refurbishment due to the risks to hardware and personal safety.
    Lamp Life
    How long should my projector lamp last for?

    All projector lamps have an expected operating time, called lamp life. This value is expressed in numbers of hours, and is typically around 1,500 to 2,000 hours. Newer models claim 5,000 hours of lamp life and more. An individual lamp's light output duration is based on a bell curve, so that a majority of (but not all) lamps will meet the lamp life hours specified. Most manufacturers provide a warranty covering their lamps for a certain number of hours or period of time.
    How can I preserve my projectors performance?
    How can I preserve my projectors performance?

    It is very important allow your projector to cool down sufficiently before unplugging it. This will prolong the life of your lamp and prevent the loss of your lamp or projector from overheating. Please allow your projector to cool off properly after use.

    It is also of high importance to keep the filter clean and all air vents and openings clear of dust and lint.

    Make sure that the projector has enough "breathing room" with adequate ventilation, so that the unit doesn't overheat, putting extra pressure on the motor and the lamp.
    How can you prevent over heating?
    Never operate the halogen lamp above the rated operating temperature. The seal temperature should always be maintained below 350°C and the bulb temperature should be kept between 250°C and 550°C. Make sure that the cooling system is functioning properly. Do not allow one lamp to directly expose another. If a reflector is being used make sure that the IR is not reflected back into the filament or into its support. Finally, make sure that particles do not fall on the lamp.
    Extending Projector Lamp Life
    How can I Extend My Projector Lamp Life?

    Projector lamp lives are influenced by several factors.
    The most damaging factor affecting lamp life is the overheating during their regular performing.
    Here are some practical advices that will help to extend your projector lamp life and avoid overheating.

    Ventilation:

    The most important in extending your projector lamp normal operation is to mount your projector in a space with ample ventilation. It is well known that projectors that are mounted in corners, or extremely close vicinity to the ceiling or in rooms with little air flow, are doomed to expire earlier.

    Vacuum and Blow Compressed Air:

    Gathering of dust inside your projector can cause the projector lamp to burn at a over nominal temperature, which will cut its life short. Please take care to vacuum your projector and blow the dust out with compressed air on a regular basis depending also on the projector usage.

    Change or Clean Your Filter Regularly:

    Almost every projector is equipped with a filter that prevents dust from getting inside the sensitive circuitry. During time, the filter gets clogged with dust and it can cause the projector lamp to burn at a hotter temperature than required and diminish its lamp life.

    The filter on your projector is usually found behind a small rectangular panel that measures 0.5" by 6" long. Please clean the filter or if necessarily replace it with a new one.

    Do Not Turn Your Projector On and Off Quickly:

    Turning your projector on and off quickly can have devastating effects on your projector lamp. Projector lamps typically take about a minute before they are running at a stable current. Projectors have special ballasts inside them that ignite projector lamps at a high voltage and then run them at a low voltage. If you turn your projector on and off quickly it can cause the ultra-high pressurized mercury vapour to become destabilized, which will in turn cause your projector lamp to fail permanently.

    Run Your Projector in Economy Mode:

    The modern projectors have two modes of operation: normal mode and economy mode. Economy mode usually makes the projector lamp emit a slightly lower brightness level and therefore can extend the projector lamp's life. If you are not sure if your projector has economy mode, please reference to your projector's manual or contact the manufacturer.
    Where is My Projector Lamp Located?
    Where is My Projector Lamp Located?

    The lamp is the heart of any projector; it shines light through a DLP or LCD system so that the projector lamp can display its beautiful images.

    The projector lamp can be found by locating a square or rectangle plastic plate on the outer shell of the projector, the plate is usually on the bottom of the projector but can sometimes be found on the top or sides.

    The covering is often secured in place by two screws. Undoing the two screws and lifting the plate off, will reveal the bottom of the plastic housing that holds the projector lamp in place in your projector.

    The plastic housing usually has a handle attached to it. Pulling the handle gently will remove the projector lamp and housing from the projector.
    Bare Projector Lamps
    What is a bare projector lamp?

    We sell projector lamps in two formats. The standard format is with the projector lamp encased in a high-temperature resistant black plastic cage or housing. But, we also sell just the bare projector lamp alone.

    More than 97% of our lamps are with HOUSING.

    Purchasing the bare projector lamps will save you some dollars on your lamp purchase.But, purchasing the lamps with housing will have less hassle for installation. Usually, it’s not a safe way to install a new bare lamp into an aged housing.

    Projector Lamp Anatomy
    A projector lamp contains several components: the ARC tube, ultra-high pressurized mercury vapour, electrical wiring, a quartz globe or reflector, a fastener, a spoke, a bolt, a screw and finally the black plastic housing itself.

    ARC Tube - The ARC tube is a component made of blown quartz measuring about 2 inches in length that located at the base of the quartz globe. The ARC tube is positioned by highly-accurate machines and set with extra strength plaster.

    Mercury Vapour - The mercury vapour inside most projector lamp ARC tubes is ultra-high pressurized. The mercury vapour is sensitive to the amount of current running through therefore it is needed for projectors to have electrical ballasts inside them to regulate electricity flow. The ballasts ignite the mercury vapour at a high voltage and then bring the voltage level down to the appropriate running voltage required to operate the projector lamp.

    Electrical Wiring - The electrical wiring on a projector lamp is fused inside the quartz ARC tube and runs out the top of the tube through the side of the reflector. Electricity, regulated by the ballast, runs in a circuit from the back of the projector lamp through the side and back into the projector.

    Quartz Globe reflector - The quartz globe or reflector is the hard exterior skeleton of a projector lamp. The quartz globe is usually lined with a highly reflective metal material on the inside in order to reflect the light generated by the ignition of the mercury vapour inside the ARC tube. The quartz globe also holds the ARC tube in place and is usually filled with extra strength caulking to seal it in its base.

    Plastic Housing - The plastic housing is the piece of moulded plastic that holds the projector lamp in place when it is sitting inside the projector. Projector lamps are usually locked into the plastic housing using a retaining clip. The attached wiring easily screws into a slot at the back of the plastic housing.

    For more information about projector lamps, please do not hesitate to Contact US.
    How Does a Projector Lamp Work?
    A projector lamp operates by sending an electrical current across an ARC gap that is full of ultra-high pressurized mercury vapour. The electricity lights the mercury vapour which then causes the lamp to emit a light with an extreme intensity or brightness. The bright light created by this process shines onto an LCD (Liquid Crystal Display) or DLP panel which then in turn produces the fantastic images projectors are known for.

    Projector lamps are produced by a extremely complex technology that is very costly to manufacturer, therefore the price of projector lamps tends to be pretty high.
    Warranty & Returns
    How can I be eligible for refund, return or warranty claim?
    Hmhlamps provides a full 150-day warranty on all lamps and 12-month warranty on all camera batter grips for all brands for faults due to defective materials or workmanship. The warranty period starts from the date of shipment and lasts for 150 days. Rather than wait for the manufacturer to process the return, we will do everything we can to get you a new working lamp quickly, to minimize your waiting time.

    Please read our Refund, Return & Warranty Policy carefully.

    Please note if the product is deemed NO FAULT FOUND for any warranty claim, a service fee up to $50 with any additional shipping charges will be applied; and any inspection / rejection fees by the relevant authorized service centre may also be applied.

    Warranty Claims

    Before any warranty claim, customers are requested to make sure the product is:

    • Not affected by being used in an abnormal way. Such a use may be noted in the warranty as rendering it void, or it may be a use that you wouldn't reasonably expect the product to perform.
    • Not disposed of, lost or destroyed. In other words, there needs to be proof that the product has failed.
    • Not reduced in value by delay on the customer's part. Customers should bring faults to our attention soon after they occur.
    I received the wrong product or damaged product in transit.
    We ask that you inspect your lamp as soon as you receive it.

    If you find any damage during the shipping process or If you feel that you have received the wrong product, please contact us within 72 hours of receiving the product by selecting original order from your order history and filling out online form.
    I purchased incorrect products.
    In some circumstances (at the discretion of our Customer Service team), we are happy to offer our consumers with a conditional courtesy return if consumers want to exchange their incorrectly purchased products.

    • Consumers must notify Hmhlamps within the first 7 days of having received the product.

    • The product must not be opened or used, and must still be in pristine condition.

    • Minimum restocking fee will be 20% of the purchase price (to cover costs and any price reduction we need to offer to move the part).

    • Hmhlamps may reject the return after inspection of the condition of the products, and it'll be returned to the customer at their expense.

    Please lodge a Warranty/Return request after logging into your Hmhlamps account to request this - the team will be in touch to let you know if they can accommodate the request.
    How to request exchange, refund or make a warranty claim?
    A return authorization number is required for all returns. Please review our Return Policy prior to submitting your request.

    Normally, we will send out the item or refund after we receive the returned item, it may take several days.
  • (1) Login and review your order list.
  • (2) Click the order number and review the detail to make sure you want to request exchange / refund.
  • (3) Click "Exchange/Refund/Return Items" button and fill out request form.
  • Returning goods to Hmhlamps Canada
    Hmhlamps do not take responsibility for any damage or lost in transit when customer sends the product back to us for warranty or return, and also the warranty could be voided if the product is damaged in transit. So please ensure there is sufficient packaging to protect the product whilst in transit back to us.
    How do I receive my refund?
    Any refund (due to cancellation/modification of an order, warranty claim etc etc) will be given to the customer via the same payment method the customer used to make the original payment. Please note that refunds can take up to 10 business days to process, but are typically done within 3-5 working days.

    In some circumstances a consumer may only be entitled to a partial refund, for example, where the fault was not brought to the attention of the trader within a reasonable amount of time after the fault was discovered.

    If the consumer has already had a reasonable amount of use from the goods, there may only be a partial refund.
    Policies
    Refund, Return & Warranty Policy
    To be eligible for a refund, return or warranty claim, consumers must meet the following requirements:
  • (1) Report the details of the fault and take the goods back to Hmhlamps as soon as possible.
  • (2) State what remedy you would like.
  • (3) Provide proof of purchase when returning the goods.
  • (4) Be sure that you did not cause the fault.
  • (5) Stop using the faulty item.
  • (6) Make sure you care for the goods while in possession.
  • (7) Not affected by being used in an abnormal way. Such a use may be noted in the warranty as rendering it void, or it may be a use that you wouldn't reasonably expect the product to perform.
  • (8) Not disposed of, lost or destroyed. In other words, there needs to be proof that the product has failed.
  • (9) Not reduced in value by delay on the customer's part. Customers should bring faults to Hmhlamps's attention soon after they occur.



  • Hmhlamps reserves the right to reject the refund, return or warranty claims if consumers:
  • (1) Change their mind about a product. This includes when a consumer has found a cheaper product elsewhere, has bought a gift that is unsuitable, or their circumstances have changed and they no longer require the goods.
  • (2) Affected by being used in an abnormal way. Such a use may be noted in the warranty as rendering it void, or it may be a use that you wouldn't reasonably expect the product to perform.
  • (3) Are unable to provide the proof of purchase.
  • (4) Are responsible for damaging the goods by not following the instructions, or misusing the product.
  • Product Information Policy
    Price Protection
    Our website is updated frequently to ensure that you'll view the latest products and correct pricing available, and that you receive all of the latest savings. At the time you make a purchase you agree to the listed price and that price are subject to change in some circumstances. These circumstances can occur when stock runs out of a particular product, or when specials ends etc. We are unable to make a price adjustment after an order has been shipped. However, if you notify Hmhlamps Canada prior to the shipment of your order, we would be happy to make the price adjustment for you.
    Hmhlamps reserve the right to make changes and corrections in prices, products and specif ications without notice due errors arising from misprints, technical and human errors �?These changes may affect paid or unpaid orders submitted prior to the corrections being made.

    Product Images and other Images
    All product images on Hmhlamps Canada website may vary from the actual product. All typographical errors are subject to correction. Please note that images are only to be used as a point of reference.

    Product Descriptions and Specifications
    Please be assured that Hmhlamps Canada make every effort to ensure product description accuracy, however specifications, features, documents and graphics published may contain technical inaccuracies or typographical errors. If an error is made or a product is listed at an incorrect price, Hmhlamps Canada shall maintain the right to refuse or cancel any orders placed.

    Webcrawlers (MyShopping, StaticIce, Google etc)
    www.hmhlamps.ca does not accept any responsibility for errors made by companies such as MyShopping, StaticIce etc who retrieve data from our site and list it on their own. It is the end users responsibility to ensure that what they are ordering is correct. If you have any questions concerning a product please do not hesitate to contact us, please keep in mind we do not refund or exchange for incorrect purchases.
    Shipping and Delivery Policy
    We deliver products Canada wide using TOLL IPEC and Canada Air Express (AaE). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout except free shipping stated on the items.

    If it's available in Hmhlamps stock. Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Canada.

    We offer the following shipping services:
  • (1) Road Express (3-7 days)
  • (2) Express Premium (2-3 days)
  • Customer Service Policy
    Hmhlamps is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-14 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

    Privacy Policy
    Hmhlamps is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. Hmhlamps uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Hmhlamps only last while you' re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

    Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

    We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

    Security Policy
    When purchasing from Hmhlamps your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre service@hmhlamps.ca

    Other Policy
    Governing Law and Jurisdiction
    Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Hmhlamps Canada and Customer shall be governed by the laws of the State of New South Wales or as defined by the Canadian Consumer Law, without regard to its conflicts of law rules. The Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, and equity or otherwise, against Hmhlamps Canada that is more than one year after the date of the applicable invoice.

    Severability
    If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable law.

    Waiver
    The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

    Entire Agreement
    These terms and conditions, together with the Hmhlamps Canada's invoice respecting the products ordered by Customer, are the complete and exclusive agreement between Hmhlamps Canada and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Hmhlamps Canada and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.

    Limitation of Liability
    IN ALL CIRCUMSTANCES Hmhlamps Canada MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. Hmhlamps Canada SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNIFY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. Hmhlamps Canada SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT Hmhlamps Canada IS APPRIASED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
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    Copyright © 2011 Hmhlamps Pty Ltd All rights reserved.          
    All transactions are processed in CAD. All prices and specifications are subject to change without notice. Hmhlamps Pty Ltd is not responsible for typographical errors. All specials are while stock lasts and subject to change without notice. All typographical errors are subject to correction. All product images may vary from the actual product.images are only to be used as a point of reference.